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Terms & Conditions

1. About Us

This website is operated by Pam Ojalae Coaching, providing counselling, CBT, NLP, and life coaching services.
 

2. Services

All services are intended to support personal development, wellbeing, and mindset improvement.
These services do not replace medical, psychiatric, or clinical treatment. If you are experiencing severe mental health issues, please seek support from a qualified medical professional.
 

3. Client Responsibility

By engaging in our services, you acknowledge that:

  • You are responsible for your own decisions and actions

  • Results are not guaranteed

  • Coaching and counselling require active participation
     

4. Confidentiality

All sessions are treated as confidential. However, confidentiality may be broken if:

  • There is a risk of harm to yourself or others

  • Disclosure is required by law
     

5. Payments

  • All sessions must be paid in advance unless agreed otherwise

  • Prices are listed on the website and may change at any time

  • Payment confirms your agreement to these terms
     

6. Intellectual Property

All content on this website, including text, materials, and resources, remains the property of Pam Ojalae Coaching and may not be copied, reproduced, or distributed without permission.
 

7. Limitation of Liability

We are not liable for any direct or indirect outcomes resulting from decisions made following coaching or counselling sessions.

 

Privacy Policy

1. Information We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Relevant personal or health information (for session purposes only)
     

2. How We Collect Information

  • Contact forms

  • Email communication

  • Booking systems
     

3. How We Use Your Information

Your information is used to:

  • Provide coaching and counselling services

  • Manage appointments and communication

  • Improve service quality
     

4. Legal Basis for Processing

We process your data under:

  • Consent

  • Contractual obligation

  • Legitimate interests
     

5. Data Storage

Your data is stored securely and only retained for as long as necessary for service delivery or legal requirements.
 

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Withdraw consent
     

7. Contact

For any data-related queries, contact:
hello@pamojalae.com

 

Cookie Policy

What Are Cookies

Cookies are small files stored on your device to improve your browsing experience.
 

How We Use Cookies

We use cookies to:

  • Analyse website traffic

  • Improve website functionality

  • Enhance user experience
     

Managing Cookies

You can disable cookies through your browser settings at any time.

How we use Personal Information

We use your personal information to:

  • Deliver coaching and counselling services

  • Communicate regarding appointments

  • Improve our services

We do not sell or share your data with third parties without your consent, unless required by law.

Cancellation Policy

  • A minimum of 48 hours’ notice is required for cancellations or rescheduling

  • Late cancellations may be charged in full

  • Missed sessions are non-refundable

  • Sessions can be rescheduled with sufficient notice

GDPR & Data Security

We are committed to protecting your personal data and comply with:

  • UK GDPR

  • Data Protection Act 2018

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Security Measures:

  • Secure data storage systems

  • Password-protected files

  • Limited access to personal information

  • Confidential handling of all client data

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Data Breach

In the unlikely event of a data breach, affected individuals will be notified in accordance with legal requirements.

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